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Marcia Morales-Jaffe

Chief People Officer at PayPal


Marcia Morales-Jaffe joined PayPal’s leadership team in 2015, to spearhead PayPal’s efforts to shape a unique culture, one that inspires every employee to embrace and advance PayPal’s transformational business vision and social mission.

In her role as CHRO, Marcia partners closely with the business to attract the best and brightest talent, creating opportunities for individuals and teams to thrive, increasing employee engagement, fostering PayPal’s business principles of being Customer Champions and acting as One Team, and inspiring employees to fulfill the company’s mission of democratizing financial services. Under her leadership, the company has defined a set of four cultural values that are explicitly woven into key employee experiences and permeate some of the company’s most important business decisions: collaboration, innovation, inclusion and wellness.

Prior to PayPal, Marcia was the Senior Vice President of People and Performance at World Fuel Services Corporation (WFS), a market leader in the energy and transportation space. At WFS Marcia was instrumental in building an organization that achieved extraordinary growth. During her 12 year tenure, Marcia led a strategic HR function that partnered closely with the business, contributing to growth from $3 billion to $40 billion in revenues and 6 times market cap. She integrated 24 acquisitions, aligned performance management programs to business goals, built talent development programs and put in place incentives and rewards to achieve high performance and build retention.

Prior to World Fuel Services, Marcia was with McKinsey & Company as a Senior Engagement Manager and later on as a member of the professional development team. Marcia is recognized by the National Diversity Council as a Top 50 leader for her business contributions and her active mentoring of the next generation of women. She received her MBA from Indiana University, Bloomington and has a Computer Engineering degree from Universidad Simon Bolivar, Venezuela.